Case Studies

We are privileged to have worked with some amazing businesses and are proud of our partnerships and achievements – please review our case studies for an insight into our approach and our client partnerships

Customer Audit led to Service Excellence

This is how we used detailed customer and process mapping to deliver improved customers service results, revenue and costs

Marketing and PR company focus on the power of Team Engagement

Ballyhoo PR has successfully grown and developed over the last five years, moving from a single business owner to a team of four. When the

Creating a ‘First Touch’ Customer Service

The Brief Hotelplan are specialist tour operators offering the best in skiing and walking holidays. They are respected specialists in diversified UK bespoke and scheduled

Creating an Internal Training Team

Overview: A drop in Net Promoter Score, an increase in Staff Turnover and recognition that the business needed to sustain a well-trained workforce demanded attention.

Coaching & Mentoring – Managing change resulting from mergers and acquisitions through Coaching & Mentoring

Summary: Two previously competitive business, one larger than the other, joining together through acquisition, creating a culture clash for managers needing to move on together

Auditing Customer Experience to Improve Performance

Summary: This business had grown fast and continued to grow both organically and through planned expansion. Processes and systems that had been efficient in a

A different way of thinking for the management team

Overview: This project was all about changing the mindset of a team of managers to accommodate and fully utilise use the potential of a new

Revamped Mystery Shopper Programme – Travel Retail

Summary: The challenge we faced was an outdated Mystery Shopper programme and system, no real customer feedback methods, and a lack of evaluation of investment