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Employee Engagement

Put simply, engagement is how your people think, feel, and act to help the business achieve its goals.

Tap into your Employees Thoughts & Feelings

Understanding what your internal stakeholders truly think is more important today than it’s ever been before.

Increasing employee engagement using the Specific Method will bring to life your strategic vision, turn managers into engaging leaders, listen to your employee voice and demonstrate the integrity you have running through your business.

Using our proprietary survey tool, the REAPnetwork to ask probing questions, alongside focus groups, face to face conversations and immersive working we’ll identify the ‘map of the world’ as it is now

  • What creates pride and loyalty in your team?
  • What will it take for your team to be ambassadors of your business and advocates of your products and services?
  • What is it that drives discretional effort and input?

Imagine using an ‘Inside Out’ approach, developing a genuine Service Leadership style and improving trust, integrity, and two-way communication – your customers will FEEL the difference…as will your revenue results

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Employee Engagement Surveys deployed
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Employee Voice oriented
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Focused on ROI

How it all works

Imagine simplifying the complicated, costly, and convoluted processes that ‘Experts’ tell us will improve our Employee Engagement? How do you discover what drives your team to be their best and how to support that? Here’s how to improve your employee engagement using The Specific Method in a structured way…

  • We’re Success Detectives in People & Process
  • We immerse ourselves in your business discovering obstacles, mindset challenges and open the pathways to success
  • We’ll Deep Dive using surveys, interviews, workshops & games to reveal what your teams think and how they feel
  • You’ll get insight and signposts showing you how and where to take action to ensure excellent team engagement, right from the start
  • We’ll show you your business through the teams’ eyes and envision the new pathways to engagement.
  • We’ll show the two pillars impacting great engagement – People & Process
  • We’ll cover everything that’s effecting the kind of ‘great place to work’ you want to create
  • Listen to your teams VOICE to find out whether it’s Training, Coaching, Mentoring, Technical needs, or Communication planning. Together, we’ll co-create your Specific Method, agree the measurables and start designing your engagement programme
  • The Specific Method is an intuitive and bespoke blend of pure training, (traditional learning and imparting knowledge), tailored people development, coaching, mentoring and socialised group learning.
  • We’ll transfer skills & knowledge to embed sustainable mentoring skills, and work with teams and individuals to uncover their personal success pathways.
  • We’ll work to align your processes, empowering new and commercially focused ways of working together
  • We’ll co-create with you, support your implementation or deliver a total solution – it’s your choice
  • Here’s where we’ll test and learn, agree what good looks like, what went well and what’s next.
  • Using The Specific Method to listen and signpost ongoing needs and innovation, setting you up to meet your next horizon.
  • Using the two-way survey platform to listen, act, review and benchmark.

Benefits of Improving Employee Engagement

  • Use the VOICE of your employees to innovate, create and improve
  • Create leadership teams who are engaging and armed with opportunities
  • Align the team capabilities with your strategic vision to improve business faster

Why Specific
Learning & Coaching ?

We believe the answer to business growth is to understand what your customers and employees think and feel. We offer detailed customer and employee insight, leadership training and coaching . The benefits to your business are:

  • A more empowered workforce
  • Delighted customers
  • A diverse and inclusive culture
  • Improved efficiencies
  • Increased revenue

Lindsey is a Customer Experience Specialist, collaborating with and managing stakeholder engagement to deliver excellent customer service. Proven expertise in leading change, a skilled and empathetic coach, mentor and trainer working alongside senior and operational leaders to identify improvements in processes to achieve key business results.

Charlotte is a qualified personal development coach/trainer, NLP Practitioner and project manager. A highly effective & inspirational communicator focused on supporting leaders to improve employee engagement, talent retention and succession. A strong change facilitator, focused on perception, mindset and driving a high performance, diverse and inclusive culture. 

 

 

  • Super Curious about your business challenges
  • Always wondering how far you and your team can reach
  • Forever looking through customers eyes and holding up the mirror
  • Prepared to lift up rocks, shake the tree and be there to re-organise the pieces
  • Committed to using diagnostics and detailed analysis from the centre of the business to create the growth plan … growing your own success…
"Lindsey demonstrates an incredibly strong customer orientation in everything she does. She has an infectious enthusiasm for what she does, and is good at balancing commercial interests with the need to put the customer first."
Julie Elder – Former HR Director BAA Group
“I really loved the mindset piece, and of course the other practical tips are great when you have the right mind set. I will definitely recommend the Managing Your Workload course”
Northamptonshire Chamber of Commerce members
"Open, honest and reliable Lindsey puts the Customer at the top of the agenda using a collaborative style building strong long-term partnerships with key stake holders and Suppliers. Has the proven ability to align single strands of activity to improve you Customer experience?"
Tony Goddard – Global Resource Planning Manager Dufry
"Charlotte delivers online training in a relaxed and open. I thought her key skill was not just the way she presented but particularly how she engaged the attention of the attendees and facilitated discussion online – Not always easy"
Barbara Hodgson – Your Business Matters
"Charlotte is an exceptionally good Operations Specialist and business leader. She has a sharp eye for detail and a knack for summarising both issues and potential solutions. She can add value as an external specialist or as the direct leader of a business unit."
David Perry – Managing Director, FSB Insurance Services
"Charlotte is an engaging coach and mentor with a background of commercial experience to senior level, she brings a wealth of knowledge and experience to her interactions with people. I felt empowered and more confident after learning manageable mindset tools to help me. Her strong listening skills enable natural intuition with people - her coaching is memorable and specific. Thank you, Charlotte!"
Jane Seely – Career Transition Specialist
“Lindsey's ability to help me understand the MOT points (moments of truth) of my clients on their journey to finding me, booking me and having coaching with me, is invaluable to ensuring the very best customer service and joined up communication automation as I upscale my business. If you want to do the same, no matter how big your business is, I suggest you get in touch - highly recommended"
Vivienne Joy – Business Empowerment Coach
“An amazing laser focus on service with a collaborative and people focussed way of doing things, we have benefitted from Lindsey’s energy, effort and amazing passion for getting it right for the Customer. If you really want to see things through the eyes of the Customer and face those “moments of truth” you will get this from Lindsey.”
Peter Cunningham – Country Retail Director at Dufry Group
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