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Leadership Training, Coaching and Mentoring

It starts with understanding your leader’s development needs and potential to create a bespoke solution that will guarantee their success 

Maximising Your Leadership Potential

Clarifying your leadership challenges, skills gaps and future aspirations

Define the development plan to improve people management, service and process delivery

Benefit from a blended solution of coaching, mentoring and training that fits into your business operation

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Hours Coaching Leadership Competencies
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People Focused approach

How it all works

Realising your leadership challenges and development needs enables the business to maximise the potential of the team, delight your customers, foster a diverse and inclusive culture with increased productivity and improved revenue.

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Learning & Development Analysis

  • Facilitated sessions, conversations and techniques to discover competence, confidence and capability
  • Identify and agree process & people priorities

Measuring Success

  • Implement leadership capability measure
  • Review ongoing benefits to training investment against KPI’s 
  • Regularly review leadership competency and impact levels to sustain future growth 

Leadership
Excellence

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Recommendations

  • Identify individual and group needs
  • Highlight potential risks and business impact
  • Gain approval for learning framework and delivery options
  • Agree timeline and KPI’s 
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Solution Delivery Options

  • Project manage operational change improvements
  • Deliver blended learning solutions directly or via Train the Trainer
  • Offer coaching, mentoring, eLearning and training methodology throughout

How it all works

Understanding your CX & EX insight is the foundation which enables you to make informed decisions about your future. Our approach to gathering insight is blended through F2F interaction with people across your business and by using our unique proprietary diagnostic tool. The Reap Network acts as your best friend – the friend that learns everyone’s secrets and whispers them to you -but not with out analysing those secrets first

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Needs Review

  • Discovery sessions – aspirations, needs, and capability
  • Diagnostics or working group facilitation
  • Identify gap analysis 

Measuring Success

  • Measure growth & development impact
  • Review regular leadership competency and impact levels in line with business vision and culture – linked with commercial, operational and people objectives

Leadership
Excellence

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Recommendation

  • Identify specific and group needs and
  • Agree learning framework and delivery options
  • Clarify benefits of both personal development for leaders and people leadership training 
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Delivery Approach

  • Create blended delivery approach delivered directly, virtually or via online solutions
  • Agree bespoke learning content and goals

How it all works

Understanding your CX & EX insight is the foundation which enables you to make informed decisions about your future. Our approach to gathering insight is blended through F2F interaction with people across your business and by using our unique proprietary diagnostic tool. The Reap Network acts as your best friend – the friend that learns everyone’s secrets and whispers them to you -but not with out analysing those secrets first

inner-page-1

Needs Review

  • Discovery sessions – aspirations, needs, and capability
  • Diagnostics or working group facilitation
  • Identify gap analysis 

Measuring Success

  • Measure growth & development impact
  • Review regular leadership competency and impact levels in line with business vision and culture – linked with commercial, operational and people objectives

Leadership
Excellence

inner-page-2

Recommendation

  • Identify specific and group needs and
  • Agree learning framework and delivery options
  • Clarify benefits of both personal development for leaders and people leadership training 
inner-page-3

Delivery Approach

  • Create blended delivery approach delivered directly, virtually or via online solutions
  • Agree bespoke learning content and goals

Benefits of Leadership Learning & Coaching

  • Leaders who intuitively think commercially
  • Leaders who actively seeking processes improvements
  • Inspirational Team Leadership

Why Specific
Learning & Coaching ?

We believe the answer to business growth is to understand what your customers and employees think and feel. We offer detailed customer and employee insight, leadership training and coaching . The benefits to your business are:

  • A more empowered workforce
  • Delighted customers
  • A diverse and inclusive culture
  • Improved efficiencies
  • Increased revenue

Lindsey is a Customer Experience Specialist, collaborating with and managing stakeholder engagement to deliver excellent customer service. Proven expertise in leading change, a skilled and empathetic coach, mentor and trainer working alongside senior and operational leaders to identify improvements in processes to achieve key business results.

Charlotte is a qualified personal development coach/trainer, NLP Practitioner and project manager. A highly effective & inspirational communicator focused on supporting leaders to improve employee engagement, talent retention and succession. A strong change facilitator, focused on perception, mindset and driving a high performance, diverse and inclusive culture. 

 

 

  • Super Curious about your business challenges
  • Always wondering how far you and your team can reach
  • Forever looking through customers eyes and holding up the mirror
  • Prepared to lift up rocks, shake the tree and be there to re-organise the pieces
  • Committed to using diagnostics and detailed analysis from the centre of the business to create the growth plan … growing your own success…
"Lindsey demonstrates an incredibly strong customer orientation in everything she does. She has an infectious enthusiasm for what she does, and is good at balancing commercial interests with the need to put the customer first."
Julie Elder – Former HR Director BAA Group
“I really loved the mindset piece, and of course the other practical tips are great when you have the right mind set. I will definitely recommend the Managing Your Workload course”
Northamptonshire Chamber of Commerce members
"Open, honest and reliable Lindsey puts the Customer at the top of the agenda using a collaborative style building strong long-term partnerships with key stake holders and Suppliers. Has the proven ability to align single strands of activity to improve you Customer experience?"
Tony Goddard – Global Resource Planning Manager Dufry
"Charlotte delivers online training in a relaxed and open. I thought her key skill was not just the way she presented but particularly how she engaged the attention of the attendees and facilitated discussion online – Not always easy"
Barbara Hodgson – Your Business Matters
"Charlotte is an exceptionally good Operations Specialist and business leader. She has a sharp eye for detail and a knack for summarising both issues and potential solutions. She can add value as an external specialist or as the direct leader of a business unit."
David Perry – Managing Director, FSB Insurance Services
"Charlotte is an engaging coach and mentor with a background of commercial experience to senior level, she brings a wealth of knowledge and experience to her interactions with people. I felt empowered and more confident after learning manageable mindset tools to help me. Her strong listening skills enable natural intuition with people - her coaching is memorable and specific. Thank you, Charlotte!"
Jane Seely – Career Transition Specialist
“Lindsey's ability to help me understand the MOT points (moments of truth) of my clients on their journey to finding me, booking me and having coaching with me, is invaluable to ensuring the very best customer service and joined up communication automation as I upscale my business. If you want to do the same, no matter how big your business is, I suggest you get in touch - highly recommended"
Vivienne Joy – Business Empowerment Coach
“An amazing laser focus on service with a collaborative and people focussed way of doing things, we have benefitted from Lindsey’s energy, effort and amazing passion for getting it right for the Customer. If you really want to see things through the eyes of the Customer and face those “moments of truth” you will get this from Lindsey.”
Peter Cunningham – Country Retail Director at Dufry Group
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