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Leadership Development

Specialising in personalised development journeys throughout a leader lifecycle from starting out, to building skills and enhancing competency

Closing the gap between your leaders needs and your business needs

Using our Specific Method to Discover, Envision, Empower and Measure leader development creates the basis for genuinely collaborative and proactive team leaders, managers, and execs

Creating a personalised learning experience for your leaders based on their needs, considering:

  • Pace
  • Methodology
  • Learning Styles
  • Learning Environment

Don’t wait until the end of the programme to realise results – our unique In-Business Impact While Learning sprint approach, means rolling on the job results

  • Learn
  • Apply
  • Try
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Hours Coaching Leadership Competencies
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Hours Training Leadership Skill
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Personalised and Adaptive approach

How it all works

Realising group and individual leadership challenges and needs enables the business to target training to maximise potential, delight customers, improve productivity and revenue and foster a diverse and inclusive culture.
  • We’re Success Detectives in People & Process
  • We immerse ourselves in your business discovering obstacles, mindset challenges and open up the pathways to success
  • We’ll Deep Dive using surveys, interviews, workshops & games to reveal the source issues
  • We’ll use a blend of leadership insight, team feedback and business data to uncover hurdles and barriers
  • You’ll see your leadership needs and challenges through a different lens from the start
  • We’ll show you your leadership ‘map of the world’ as it is and envision the pathways to success.
  • We’ll look at two aspects of leadership challenges – People & Process
  • We’ll cover everything that’s effecting your leader’s ability to deliver the role modelling that drives revenue.
  • It might be anything from training, coaching, mentoring, technical needs, internal relationships, or Communication planning, but together, we’ll co-create your Specific Method, agree the measurables and start designing 
  • The Specific Method is an intuitive blend of pure training, (traditional learning and imparting knowledge) needs based coaching, inspiring mentoring, socialised group learning and contextual hands-on projects to Try & Apply.
  • We’ll transfer knowledge that embeds sustainable mentoring skills, working with groups & individuals to uncover & upskill their personal learning journey.
  • We’ll work to align your processes, bringing together service leadership and commercial focus 
  • Here’s where we’ll test and learn, agree what great looks like, what went well and what’s next.
  • Using The Specific Method to measure and signpost ongoing leader needs and development, future states and setting you up to meet your next horizon.
  • Using measurement as an rolling and evolving knowledge platform

Benefits of Leadership Learning & Coaching

  • Delivering value by curating or commissioning based on your needs
  • Paying for exactly what you need when you need it and for who you need it
  • Delivering Personalised, Social, Business Context and Measured learning programmes

Why Specific
Learning & Coaching ?

We believe the answer to business growth is to understand what your customers and employees think and feel. We offer detailed customer and employee insight, leadership training and coaching . The benefits to your business are:

  • A more empowered workforce
  • Delighted customers
  • A diverse and inclusive culture
  • Improved efficiencies
  • Increased revenue

Lindsey is a Customer Experience Specialist, collaborating with and managing stakeholder engagement to deliver excellent customer service. Proven expertise in leading change, a skilled and empathetic coach, mentor and trainer working alongside senior and operational leaders to identify improvements in processes to achieve key business results.

Charlotte is a qualified personal development coach/trainer, NLP Practitioner and project manager. A highly effective & inspirational communicator focused on supporting leaders to improve employee engagement, talent retention and succession. A strong change facilitator, focused on perception, mindset and driving a high performance, diverse and inclusive culture. 

 

 

  • Super Curious about your business challenges
  • Always wondering how far you and your team can reach
  • Forever looking through customers eyes and holding up the mirror
  • Prepared to lift up rocks, shake the tree and be there to re-organise the pieces
  • Committed to using diagnostics and detailed analysis from the centre of the business to create the growth plan … growing your own success…
"Lindsey demonstrates an incredibly strong customer orientation in everything she does. She has an infectious enthusiasm for what she does, and is good at balancing commercial interests with the need to put the customer first."
Julie Elder – Former HR Director BAA Group
“I really loved the mindset piece, and of course the other practical tips are great when you have the right mind set. I will definitely recommend the Managing Your Workload course”
Northamptonshire Chamber of Commerce members
"Open, honest and reliable Lindsey puts the Customer at the top of the agenda using a collaborative style building strong long-term partnerships with key stake holders and Suppliers. Has the proven ability to align single strands of activity to improve you Customer experience?"
Tony Goddard – Global Resource Planning Manager Dufry
"Charlotte delivers online training in a relaxed and open. I thought her key skill was not just the way she presented but particularly how she engaged the attention of the attendees and facilitated discussion online – Not always easy"
Barbara Hodgson – Your Business Matters
"Charlotte is an exceptionally good Operations Specialist and business leader. She has a sharp eye for detail and a knack for summarising both issues and potential solutions. She can add value as an external specialist or as the direct leader of a business unit."
David Perry – Managing Director, FSB Insurance Services
"Charlotte is an engaging coach and mentor with a background of commercial experience to senior level, she brings a wealth of knowledge and experience to her interactions with people. I felt empowered and more confident after learning manageable mindset tools to help me. Her strong listening skills enable natural intuition with people - her coaching is memorable and specific. Thank you, Charlotte!"
Jane Seely – Career Transition Specialist
“Lindsey's ability to help me understand the MOT points (moments of truth) of my clients on their journey to finding me, booking me and having coaching with me, is invaluable to ensuring the very best customer service and joined up communication automation as I upscale my business. If you want to do the same, no matter how big your business is, I suggest you get in touch - highly recommended"
Vivienne Joy – Business Empowerment Coach
“An amazing laser focus on service with a collaborative and people focussed way of doing things, we have benefitted from Lindsey’s energy, effort and amazing passion for getting it right for the Customer. If you really want to see things through the eyes of the Customer and face those “moments of truth” you will get this from Lindsey.”
Peter Cunningham – Country Retail Director at Dufry Group
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