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Testimonals

Our newly promoted leaders needed some specific and tailored management training and personal development. After Charlotte reviewed our operational processes, employee and customer touch points, we co-created a solution and introduced an employee engagement plan to drive sales and improve efficiencies.We have worked with Charlotte many times over the years, it is a trusted long-term partnership.

Specific Learning & Coaching delivered a Manage Your Workload training day. The session was tailored to everyone's tasks, needs and challenges. People were encouraged to get involved and apply learning to personal and work experiences to get the most out of it. The team were engaged and enjoyed it thoroughly, and received great takeaways to continue in day to day practise.

Emma Panter - Managing Director
McCue
Managing teams remotely through the pandemic impacted morale. Specific facilitated a remote interactive bitesized workshop which increased resilience and confidence, boosted morale and reengaged the sales and service team into focussing on delivering the best customer service within a challenging environment. The team gained high value with minimal disruption on business time. We recommend bitesized workshops for any SME.

David Perry - Managing Director
FSB Insurance Services
“An amazing laser focus on service with a collaborative and people focussed way of doing things, we have benefitted from Lindsey’s energy, effort and amazing passion for getting it right for the Customer. If you really want to see things through the eyes of the Customer and face those “moments of truth” you will get this from Lindsey.”
“Trainers both excellent, very engaging content and activities which will actually help is to get our team and business where we want to go” “I have to admit that I didn't really know what to expect and therefore hadn't prepared which was a good thing as lots of activity and I feel that everyone contributed. It was also fun and thought provoking. Thank you both for a really well structured and enjoyable day” “Great day. The whole team genuinely benefited from it. Follow up will be essential to ensure that we sustain the energy gained from the session”
“Lindsey's ability to help me understand the MOT points (moments of truth) of my clients on their journey to finding me, booking me and having coaching with me, is invaluable to ensuring the very best customer service and joined up communication automation as I upscale my business. If you want to do the same, no matter how big your business is, I suggest you get in touch - highly recommended
Lindsey demonstrates an incredibly strong customer orientation in everything she does. She has an infectious enthusiasm for what she does, and is good at balancing commercial interests with the need to put the customer first.
Julie Elder – Former HR Director BAA Group
“I really loved the mindset piece, and of course the other practical tips are great when you have the right mind set. I will definitely recommend the Managing Your Workload course”
Lindsey created 'The Reap Network' tool to assess and analyse customer experience. I would highly recommend Specific Learning & Coaching for their knowledge
Creative Entrepreneur
Open, honest and reliable Lindsey puts the Customer at the top of the agenda using a collaborative style building strong long-term partnerships with key stake holders and Suppliers. Has the proven ability to align single strands of activity to improve you Customer experience?
Tony Goddard – Global Resource Planning Manager Dufry
Charlotte delivers online training in a relaxed and open. I thought her key skill was not just the way she presented but particularly how she engaged the attention of the attendees and facilitated discussion online – Not always easy
Charlotte is an engaging coach and mentor with a background of commercial experience to senior level, she brings a wealth of knowledge and experience to her interactions with people. I felt empowered and more confident after learning manageable mindset tools to help me. Her strong listening skills enable natural intuition with people - her coaching is memorable and specific. Thank you, Charlotte!
Jane Seely – Career Transition Specialist
Specific delivered a face to face collaborative business growth day with our leadership team. Lindsey and Charlotte bring thought leadership and energy, highly engaging with the team to capture growth opportunities and understand how to overcome obstacles which increased accountability and prioritisation of our business priorities. We will review progress with follow sessions to keep us focused on our priorities.
Charlotte & Lindsey from Specific Learning & Coaching spent a morning with our team today to help us with confidence and Assertiveness in our day to day work life. We also discovered our true personality preferences which has helped us massively to identify how we can work better together and adapt our styles to make customer and client communication even better. Not only that -it was brilliant fun - enjoyed every minute - this was training Specific to us - super enjoyable and amazing results.
Charlotte is an exceptionally good Operations Specialist and business leader. She has a sharp eye for detail and a knack for summarising both issues and potential solutions. She can add value as an external specialist or as the direct leader of a business unit.
Managing Director

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